Trading Terms & Conditions

ACCEPTANCE OF THESE TERMS
Acceptance of a quotation from ILANGA TOURS constitutes acceptance of these Terms and Conditions which take effect immediately.

REGISTRATION
This price quoted is valid for the number of people specified, inclusive of Tour Leader. Increase or decrease in client numbers will impact the quote. Price is also subject to change until payment is made in full. A non-refundable deposit of 20% is required at the time of booking. The remainder of the tour cost is payable 90 days prior to departure. If the reservation is made within 90 days of departure, the entire tour price must be paid at the time of confirmation.

PAYMENT METHOD
Company Name: Valicia investments t/a Ilanga Tours
Bank: First National Bank Botswana,
Account Number: 62408388652
Branch Code: 285167
Town: Kasane
SWIFT Code: FIRNBWGX
Country: Botswana

CANCELLATION
All cancellations must be received in writing.
Cancellations received between the date of booking and 90 days prior to arrival will result in the loss of the deposit.
Cancellations received 89 - 31 days prior to arrival will be subject to a cancellation charge of 50% of the tour price.
Cancellations received 30 - 0 days prior to arrival will be subject to a cancellation charge of 100% of the tour price.
All other cancellation fees are subject to the cancellation policy of the various hotels and ground operators used and are available upon application.

The purchase of special event tickets is subject to the refund policy of each individual event. Please refer to the specific event policy for details.
We reserve the right to charge for financial penalties, fees and losses incurred as a result of cancellation.

CLAIMS AND REFUNDS
Refunds are not made for any missed services, except for verifiable extenuating circumstances. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. ILANGA TOURS will not accept any liability for any claims that are not received within 30 days of the termination of your program. All claims for days missed while travelling should be made in writing within 30 days of the program.

LIMITS ON ILANGA TOURS RESPONSIBILITY
ILANGA TOURS, its employees, shareholders, officers, directors, successors, agents and assigns, does not own or operate any entity which is to or does provide goods or services for your trip with the exception of a limited number of vehicles. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, ILANGA TOURS, is not liable for any negligent or willful act of any such person or entity or of any third person. 

In addition and without limitation, ILANGA TOURS,  is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection to the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transport mechanism to arrive or depart on time.

There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Passenger assumes all such risks associated with participating in this trip.

ACCOMMODATION
All accommodation, room type(s) and specification are as shown in the itinerary

MEALS
Meals are as shown in the itinerary.

TRANSFERS
Return transfers are provided on arrival and departure from airstrip to lodge/camp and only where specified in the itinerary.

ITINERARY
Accommodation and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond ILANGA TOURS’ control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.  ILANGA TOURS also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.
In case of any appreciable variation in the tour price due to these circumstances, ILANGA TOURS reserves the right to make adjustments to the tour costs as necessary.

SPECIAL REQUESTS
Specific requests should be advised at time of booking. Please note that every effort will be made to secure special requests, however; they cannot be guaranteed.  Certain special requests may require upfront payments.

TRANSPORTATION
Transportation will be as specified in the itinerary. 

BAGGAGE
Baggage and personal effects are at the owner's risk throughout the tour and ILANGA TOURS assumes no liability for lost or damaged baggage. Baggage insurance is strongly advised.

TAXES AND GRATUITIES
Gratuities for guides, drivers, porters, camp staff, are not included and are at the discretion of the traveller.

PRICES & ARRANGEMENTS
The tour price includes planning, handling and operational charges and is quoted based on the current rates of exchange and tariffs. Entrance fees as part of scheduled sightseeing tours are also included in this price.  This price is subject to revision in line with significant changes in foreign currency, tariff rates, taxes etc.

EXCLUSIONS
The cost of obtaining passports, visas, excess baggage charges, items of a personal nature such as drinks, laundry, telephone calls, fax charges, gratuities, curios and excess baggage charges unless expressly included in writing, are not included in the tour price. Scheduled International & domestic flights - unless specifically mentioned. Travel Insurance, Immunization, inoculation & medication. All services, meals & drinks not specified above.

PHOTOGRAPHY
ILANGA TOURS reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a program with ILANGA TOURS, travellers agree to allow their images to be used in such photographs. Travellers who prefer that their images not be used are asked to identify themselves to ILANGA TOURS and they will be exempted from this photography waiver clause.

HEALTH PRECAUTIONS
Please ensure that you consult your personal physician about anti malaria precautions and other inoculations and vaccinations before travel. Where applicable, please ensure that whilst travelling you carry a valid Yellow Fever certificate.

TRAVEL ADVISORIES/WARNINGS
It is the responsibility of travellers to become informed about the most current travel advisories and warnings by referring to their respective government agencies. In the event of an active State Department or government agency Travel Warning against travel to specific destination location(s) of the trip, should the traveller still choose to travel, notwithstanding any travel advisory or warning, the traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

TRAVELLERS' REPRESENTATIONS
Traveller(s) represent(s) that neither he nor anyone traveling with him has any physical condition or disability that could create a hazard to himself or other members of the tour. ILANGA TOURS reserves the right to remove from the trip, at the sole expense of the traveller, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.

PASSPORT & VISAS
Please note that passport holders are responsible for obtaining the required documentation applicable for entry.  Please note also that passports must be valid for six (6) months before departure and should also have sufficient blank pages for visas and immigrations stamps. ILANGA TOURS cannot be held responsible should you be denied entry to a country due to non-compliance with these requirements.

TRAVEL INSURANCE
ILANGA TOURS strongly recommend all clients take out comprehensive travel insurance prior to date of travel.  This insurance should cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance.  ILANGA TOURS cannot be held responsible for any costs arising from such loss or injury.

PACKING RECOMMENDATIONS
Clients are advised to use high factor sunscreen and wear wide brimmed hats, sunglasses and always have a long sleeve shirt available to cover up if necessary.